Pick a track. Pick a level.

Older tools match threats against a list of ones already known, then wait for a person to clean up. CloudCastle watches how software behaves, so it catches attacks nobody has named yet — and then it fixes the problem itself and writes down what it changed.

The same AI keeps the machine healthy the rest of the time: updates, disk space, settings that drift. One app instead of an antivirus, a patch tool, a backup tool, and a person to run all three.

Not a free consumer account, no. Email protection needs a business mailbox on a domain you own — Microsoft 365 or Google Workspace. So you@yourcompany.com works; you@gmail.com, @yahoo.com and @outlook.com do not.

The reason is on their side, not ours: those providers do not give a security tool the access it would need to inspect mail in a personal account. If you are on a consumer address today, moving to a business mailbox on your own domain is usually quick, and we can point you at how.

Everything else — attack protection, updates, backup, remote help — works no matter what email you use.

It depends which kind of help you mean, so here is the line between them.

Help with CloudCastle is included on every plan, at no extra cost. If you cannot get the app installed, or something in it is not working right, that is product support and you never pay more for it.

Help with your computer is an add-on. Everyday tech support — a printer that will not print, email that stopped working, a new machine to set up — is on-demand support from a human technician. That is part of our managed service and is quoted on top of your plan, so it is not in the base price of any tier below.

Yes, as an add-on to any plan. An American technician oversees your computers, reviews what the AI did, and handles what it cannot finish — including the everyday tech support above. You keep the same plan and the same app; you just stop being the one watching it.

We work out the price once we know what you run — it is quoted separately from the tiers on this page. If a local provider is a better fit for you, we will introduce you to a partner who can take you on instead of selling you something that does not suit. Contact sales and we will sort out which it is.

Tickets are worked 10 AM to 6 PM Central, Monday through Friday. Write in whenever you like — anything that lands outside those hours gets picked up the next working morning.

For live help you pick the slot. Send us the date and a time inside those hours and we confirm it by email. Book live help has a template that covers everything we need. Booking yourself straight into a calendar is coming later; email is the way to lock in a time today.

Every Home feature, free for 14 days. Cancel before day 14 and pay nothing.

You can't add devices, but everything running keeps working. Pay the bill and downloads turn back on.

Just tell us. We move your account to Business with no reinstall and no lost history.

Plans bill monthly through Stripe, so we never see your card. Business and MSP can be invoiced instead.